Customer Support
1 Contact Us!
1.1 Have a question about your online order?

Need to contact us about an online order? No problem! Just give our online customer service department a call at 504-309-3944. The online customer service department is open Monday through Friday, 9am to 5pm Central time.

1.2 Looking for one of our store locations?

Have a question for your favorite Fleurty Girl store location? Wanna see what they have in stock? Click here for contact info for our stores!

2 Size Charts
2.1 Where is your size chart?

Here is the size chart for the majority of our tees. 

Next Level Size Chart screen shot

3 General
3.1 What size should I get?
First thing to know is that we have two different t-shirt fits: Female fit and unisex fit. Here’s what you need to know about that: Female shirts: Our female shirts fit like a junior size and are fitted for a fashionable retro look. These shirts run really small. Go one size up if you like more room. They don't fit like a regular t-shirt, they’re fitted and a bit snug. For example, a woman who wears a size 10-12 would get a 2XL in our female shirt. See, I told you they ran small! Unisex shirts: Our unisex shirts, now those fit like a regular t-shirt and are true to size. If you like the way a basic t-shirt fits, then this is the style for you. This is what you’d order for a guy as well, as it fits like a regular t-shirt. It’s not fitted. Click here for a link to our size chart for all shirts.
3.2 How soon can I pick up my in-store pickup order?

Someone will contact you when your order has arrived at the pickup store you requested. While we will work as fast as we can to get your order there as soon as possible, we do ask that you give us THREE BUSINESS DAYS to get your order to your requested pick-up location. You see, we like to under promise and over deliver, and three days gives us time to make sure we don’t let you down. However, you might hear from us sooner than three business days, but we like to be safe just in case we can’t make that happen. Need your order sooner than three business days? It may be better to call that particular store and ask for them to do a payment by phone and hold the item until you can pick it up. That way, we can be sure that item is in stock at the particular store you’d like to pick it up from. Our goal is to make you happy but also set realistic time frames that we can meet. Hope we answered all of your questions. However, if we didn’t and you’re still not sure about something contact us or call us at 504-309-3944. You see, we just want you to feel good about what you’re buying and don’t be afraid to ask. We’re girls, we do the same thing when we shop, too.

3.3 I didn't receive a confirmation email when I placed my order. Help!
If your order was successfully completed online, you will automatically receive a confirmation email with the details of your order and your order number. If you didn't receive this email in your inbox, check your spam or junk folder--sometimes they end up in there. If you did NOT receive a confirmation email at all, your order did not complete in our online system and you will not be charged for the items.
3.4 I didn't receive my confirmation email but you charged me anyway. Help!
Depending on your bank and its card policies, sometimes when you place an online order, your bank or credit card company will place a hold on those funds until the order is successfully completed. If you didn't receive a confirmation email from us but it looks like we charged you, it's almost always because your bank has placed a hold on the funds, and they'll release them back to your account in a few hours.
3.5 Where can I find a coupon code?
You’ll get one when you place your first order. We send one with every online order and you can use it with every subsequent order until it expires.
3.6 I want you to carry my product, how do I make that happen?
Email us! carryme@fleurtygirl.net
3.7 I want to work for Fleurty Girl, where do I apply?
Email us! hireme@fleurtygirl.net
3.8 How do I send a donation request?

Email us! donations@fleurtygirl.net Please note: Due to the number of donation requests we get each month and the amount that we already donate from the proceeds of certain shirts, we only choose two donation requests per month to participate in. If chosen, we will contact you. We wish we could donate to all of the causes! 

4 Shipping
4.1 What is your shipping policy?

Orders are shipped via USPS or UPS and ship within 3-5 business days if we have the item in stock and can take an additional 5-7 days to arrive. If we do not have an item in stock, it can take up to two weeks or more to ship. You will receive an email confirmation when your package has shipped. Please note that our shipping department is closed Saturday and Sunday. If you choose in-store pickup, those orders take at least 3 business days to process and arrive at your pickup location. 

4.2 What shipping methods are available?

We ship via USPS Priority or First Class mail and UPS Ground. Expedited shipping is not available at this time. 

4.3 I chose Priority Mail 2-Day but my order did not arrive within 2 days. Why?

USPS Priority Mail is not an expedited shipping method. The 1-, 2-, or 3-day note on your Priority Mail shipping method means it will take 1 to 3 business days for your order to arrive once it has shipped from our facility and has been received by USPS. We ask for 3-5 business days to process orders. 

5 Returns
5.1 How do I return/exchange a product?

Not happy with your shirt fit? Doesn't wear like you wanted it to? Want to swap it out? No problem! We want you to be happy with your Fleurty Girl purchase and we stand by our goods. We offer 30-day returns on all new condition, unworn and unwashed products. If you would like to return or exchange an item, ship it to us at the address below with a note inside letting us know (1) if you want to return or exchange the item, and (2) if you want to exchange it, what item/size you'd like back:

Fleurty Girl Exchanges
1627 St. Charles Ave.
New Orleans, LA 70130

Call us 504-309-3944

Unfortunately, shipping charges are not refundable, that is to say that you’ll need to pay for the postage back to our place, but we’ll cover the shipping back to your place for the exchange. See, we’re all about fairness here. If you request a refund rather than an exchange, we’ll refund the cost of the product(s) but not shipping costs. If the item you received is damaged, please call us at the number above or email us at orders@fleurtygirl.net and we'll ship you a replacement item.

5.2 I sent my order back for return/exchange and haven't received it yet. When can I expect it?

Please allow up to 3 weeks for returns/exchanges to be processed. Once we have received your return, you can expect a refund within 5 business days. If you requested an exchange, it can take up 10 business days after we receive your return for the new item to ship.

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